Month: October 2012

Keller Williams Ranks Highest in Customer Satisfaction

Keller Williams Ranks Highest in Customer Satisfaction

 

Edison Real EstateWith home buyer satisfaction at an all time low and home-seller satisfaction declining as well, real estate companies are challenged to manage customer expectations as the housing market continues to fluctuate, according to J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction Study.

The study, now in its fifth year, measures customer satisfaction of home buyers and sellers with the largest national real estate companies. Overall satisfaction is determined by examining three factors of home-buying experienced agent/salesperson; office; and variety of additional services. Four factors are examined for the home-selling experience: agent/salesperson; marketing; office; and variety of additional services.

Overall satisfaction among home buyers is at its lowest level in the history of the study, averaging 789 on a 1,000 point scale, compared compared with 797 in 2011. Satisfaction among sellers has declined as well, averaging 768, compared with 779 in 2011.

“Although home buyers and sellers are aware of continuing challenges in the real estate market, as key reason satisfaction is down is that customer expectations are not being met, either in terms of sellers having to compromise on their listing price, or for buyers who are compromising on the home’s condition and size” said Christina Cooley, senior manager of the real estate practice at J.D. Power and Associated. “This is understandably frustrating all around. However, we also find that real estate companies that set themselves apart in terms of working closely with their customers and meeting their needs may play an important role in both managing expectations, but more importantly, exceeding them.”

Keller Williams ranks highest in customer satisfaction in both the home-buyer and home-seller segments. Further, Keller Williams achieves the highest scores in all factors across both segments, including agent/sales person, which is the most important aspect of the customer experience for home buyers and sellers. In the home-buyer segment, Keller Williams is followed in the rankings by Prudential. In the home-seller segment rankings, Keller Williams is followed by Coldwell Banker.

The study finds that the highest-performing real estate companies are more consistent at capturing a greater proportion of the listing price. On average, seller’s report receiving 89% of their listing price.

Higher levels of customer satisfaction also translate into higher levels of customer loyalty. Notably, although the agent/salesperson has the largest impact on overall customer satisfaction among both home buyers and sellers, customer loyalty is stronger toward the real estate company than toward the agent. Less than 20% of customers say they “definitely will” switch real eastate companies if their agent moves to another company.

  • The study finds that the majority of home buyers and sellers are experienced with the process, with 60% indicating they are repeat buyers and 70 % indicating they are repeat sellers.
  • Approximately 1/3 (33%) of cusstomers indicate they are likely to consider buying or selling a home in the next 12 months.
  • Among home buyers, 17% purchased a forclosure and 14% purchased a short sale. Among sellers, 14% of sales were short sales

 The 2012 home buyer/seller study includes more than 2,990 evaluations from more than 2,790 respondents. The study was fielded March to May 2012Edison Real Estate

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OPEN HOUSE!!! FOR METUCHEN REAL ESTATE!

 Deborah Kerr and The Kerr Team Are Proud To Present

AN OPEN HOUSE!!

At This Gorgeous Piece of Metuchen Real Estate

Sunday, October 21st, 2012

From 1pm-4pm

193 High Street

Metuchen, NJ 08840

$225,000

Metuchen Real Estate

 

Metuchen Real Estate

Beautiful, Charming Metuchen Townhouse

Stunning three bedroom end unit townhouse in Metuchen…minutes to the NYC Train Station! The spacious, sun drenched, open floor plan features gleaming oak hardwood floors throughout. This unit features a unique open kitchen concept that has been updated. The formal dining room adds to the space. This townhouse also features recessed lighting, and crown molding. The color palette is bright and neutral. The partially finished basement is a perfect space for a family room, play room or home office. The full bath has been updated. This home is virtually maintenance free with newer central A/C, and a newer roof. Truly a move in condition home ready for its new owners! 

Contact Deborah Kerr TODAY!

Cell – 732-910-1682
Office – 732-549-1998
Website – http://debkerr.com/193-high-street.asp
Metuchen Real Estate

EDISON REAL ESTATE – OPEN HOUSE – 6 PRESTON STREET

Deborah Kerr and The Kerr Team Present:

AN OPEN HOUSE

Sunday

June 23rd, 2013

From 1pm-3pm

Edison Real EstateAt this Gorgeous Edison Home:

6 Preston Street
Edison, NJ 08817
This Home is Ready For It’s New Owners!
CHECK IT OUT!!!

Charming Split Level in Edison
This lovely Split level home in Edison is ready for its new owners. The open spacious layout is perfect for entertaining. The charming front enclosed porch invites you in. The freshly painted interior is sun drenched and neutral. There are gleaming hardwood floors throughout. The family room features newer carpeting. The bedrooms are spacious with plenty of closet space for storage. The partial basement and 1 car attached garage add to the convenience. Just minutes to shopping, schools, Route 1, NJ Turnpike and GS Parkway. this home is sure to please!
Contact Deborah Kerr TODAY!

Cell – 732-910-1682
Office – 732-549-1998
Website – http://debkerr.com/6-preston-street.asp

Edison Real Estate

 

 

Open House!!! In Somerset County

Deborah Kerr and The Kerr Team Present:

AN OPEN HOUSE
Sunday
October 14th 2012
From 1pm-4pm

At this Gorgeous Edison Home:

47 Aspen Drive
Basking Ridge, NJ 07920

This Home is Ready For It’s New Owners!
CHECK IT OUT!!!

Somerset County Real Estate

Edison Real Estate

Lovely a model facing woods. move in condition. all neutral decor, hardwood floors on both levels. interior painted 2012. new granite countertops 2012. new kithchen appliances, new hot water heater, new sump pump. security system and home warranty. just move in.

Contact Deborah Kerr TODAY!

Cell – 732-910-1682
Office – 732-549-1998
Website – http://debkerr.com/47-aspen-drive.asp

Edison Real Estate

South Amboy OPEN HOUSE!!!!

Sunday, October 7th, 2012 from 1pm-3pm in

Sayreville, NJ

 

Deborah Kerr and the Kerr Team are Proud to Present

AN OPEN HOUSE!!!

At This Stunning Sayreville Home!

at 34 Amherst Street
South Amboy, NJ 08882

Edison Real EstateSee Your new home today

Spacious Mother-Daughter Home!

 

Welcome to this updated, spacious mother-daughter bi-level in South River. Gleaming hardwood floors, formal living room, dining room. Eat-in kitchen updated with stainless steel appliances, updated baths, large bedrooms and plenty of closet space. Downstairs is a full in-law suite with second kitchen, living room bedroom and bath. Convenient location close to NYC bus, and shopping. MUST SEE!

For More Information Contact Deborah Kerr TODAY

Cell – 732-910-1682
Office – 732-549-1998
Website –  http://debkerr.com/34-amherst-street.aspEdison Real Estate

PRICE REDUCTION!!!

Deborah Kerr and The Kerr Team Are Proud to Present:

GREAT NEWS!!!

This Gorgeous Mother/Daughter Home has Been Reduced!!!

34 Amherst Street

South River, NJ 08882

 

Edison Real Estate

 

WAS:  $329,000

Edison Real Estate

NOW: $325,000

Beautiful New Jersey Real Estate

Just Read About This Great Home:

Spacious Mother-Daughter!

 Welcome to this updated, spacious mother-daughter bi-level in South River. Gleaming hardwood floors, formal living room, dining room. Eat-in kitchen updated with stainless steel appliances, updated baths, large bedrooms and plenty of closet space.  Downstairs is a full in-law suite with second kitchen, living room bedroom and bath. Convenient location close to NYC bus, and shopping. MUST SEE!

Now is the Time to buy. And at this Price, you can not beat it. Let Deborah Kerr Help you find your new home. And just because you want to buy a home, doesn’t mean you have to spend a fortune to do it. This deal is too good to pass up.

This home is also available for rent: for merely $2,000 / per month. For this size home? Either price is a flat out steal. Let us help you TODAY!!!Edison Real Estate

OPEN HOUSE!!!

Sunday, October 14th, 2012 from 2pm-4pm in

Sayreville, NJ

Edison Real Estate

Deborah Kerr and the Kerr Team are Proud to Present

Stunning Sayreville Home!

at 6 Cliff Ave.
Sayreville, NJ 08879

See Your new home today

Stunning waterfront view of the Verrazano, Raritan Bay and NYC skyline from this young Colonial on a private cul-de-sac! 4 balconies, custom EIK w/stainless steel appliances, gleaming cherrywood h/w floors and MORE! Simply stunning…MUST SEE!

For More Information Contact Deborah Kerr TODAY

Cell – 732-910-1682
Office – 732-549-1998
Website – http://debkerr.com/6-cliff-ave.asp

Edison Real Estate